We think it is our obligation to ensure that our members have a good time at our bingo clubs while also being cognizant of the social and financial consequences of problem gambling.
All of our managers have received GamCare training, and information is available at all of our clubs, directing members to all of the charitable help lines that help people with gambling problems.
For those who request it, we also have self-exclusion/suspension policies.
We strive to achieve the following at all times to ensure that the best service is available to everyone:
Follow all applicable laws and regulations.
- Provide members with information on how to play responsibly.
- Respect our members and offer support to any who are having difficulties with their gambling.
- Encourage people to call charitable gambling helplines like GamCare, Gamblers Anonymous, and Gordon House.
- Ensure that all managers have received appropriate training in accordance with the Gamcare Policy and the Gambling Commission.
- At no time will any employee of Majestic Bingo encourage any of its members to bet.
- No employee will ever suggest that gambling is a way out of financial difficulties.
- No one shall be supplied alcohol as a gaming incentive.
- If a gambler’s friend or relative approaches the company, the corporation will respond sympathetically and make every effort to accommodate any request.
- Anyone under the age of 18 who does not have proof of age and is wearing a?
- NO CHILDREN UNDER THE AGE OF 18? signs
- If any staff is approached by a member who is concerned about gaming issues, the company will make certain that:
All requests for assistance made by members to the club shall be met, including:
- Self-exclusion will be possible at all times; if chosen, details will be provided to the member in writing over a period of at least six months.
- If requested, the club can limit you to just playing with cash at the club, or restrict any cheque or debit card capabilities the club may have in order to help you control your gambling.
- Accepting your written resignation from the bingo club, with the indicated reason. A chat with our Manager about the member’s resolution of their gambling problem is required upon re-application.
- We take note of the Gambling Commission’s advice and the Gambling Act:
- That children and young people should not be allowed to gamble and should be banned from visiting gaming establishments or areas of establishments that are only open to adults.
- That particular procedures such as entrance supervision, gaming area segregation, and gaming machine supervision may be required at their establishments, but that each case will be evaluated on its own merits.
- People who gamble more than they want to, people who gamble above their means, and people who may not be able to make informed or balanced gambling judgments due to mental disability, alcohol, or narcotics are all considered vulnerable persons.
- We’ll look into whether any additional concerns for the protection of vulnerable people apply on a case-by-case basis.
